Benekiva SMS Privacy Policy

1. Information We Collect

• Your mobile phone number
• Your name (if provided)
• Claim-related identifiers (e.g., claim ID)
• Message delivery and interaction data

We do not collect sensitive personal information (e.g., Social Security Numbers, payment info) via SMS. Please do not send such information via text.

2. How We Use Your Information

• Communicate with you about your insurance claim status
• Send important reminders or action requests
• Provide secure links to claim documents or next steps
• Respond to your inquiries related to the claims process

We do not use SMS for marketing or promotional purposes unless you have explicitly opted in to receive such messages.

3. Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive text messages from Benekiva related to your insurance claim. Message frequency may vary based on your claim activity. Standard messaging and data rates may apply from your mobile carrier.

4. How to Opt Out

• Replying STOP to any message from us
• Contact us directly at: contact@benekiva.com or 1-515-293-5655

After you opt out, we will no longer send you text messages unless you opt in again.

5. Data Security and Confidentiality

We implement appropriate technical and organizational measures to protect your data. SMS messages are not encrypted and may be visible to your mobile carrier. For sensitive information, we will direct you to secure portals or platforms within the Benekiva system. We never sell or rent your mobile number or claim-related data to third parties.

6. Third-Party Services

Benekiva may use secure third-party platforms to deliver SMS messages. These service providers are contractually obligated to handle your information in accordance with applicable privacy laws and Benekiva’s standards.

7. Policy Updates

We may revise this SMS Privacy Policy periodically. Any changes will be posted at https://www.benekiva.com/privacy-policy. Continued use of SMS communications after changes constitutes your agreement to the updated policy.

8. Contact Us