AI in insurance claims
February 5, 2025

The Imitation Game and the Future of Claims Modernization: The Humanomation® Revolution

This weekend I watched The Imitation Game—the 2014 film where Benedict Cumberbatch...Read More ›

January 30, 2025

The Future of Claims Modernization: The Humanomation® Revolution

Recently, I had the privilege of joining Helen Yu on the CXO Spice podcast to discuss...Read More ›

January 21, 2025

How Cloud-Native Solutions Are Reshaping Claims Operations

The insurance industry is at a critical juncture. As claimants demand faster...Read More ›

AI-Powered Fraud Detection
January 16, 2025

Agentic AI: A New Ally for Claims Teams—But Will They Embrace It?

As a former claims examiner who spent years navigating the intricate dance of...Read More ›

December 19, 2024

The Multiplier Effect: Building Cultures That Drive Success for Companies and Their Clients

In today’s world of relentless disruption and rising expectations, leadership isn’t...Read More ›

Digital claims management system showcasing automated processes and reduced inefficiencies
December 10, 2024

Breaking Free from Inefficiency: The Case for Claims Modernization

One of the most common complaints I hear when I am speaking to prospects about their...Read More ›

Insurance claims processing enhanced by Humanomation technology
November 27, 2024

From Burnout to Balance: The Tech Evolution of Claims Processing

Insurance claims are more than transactions; they’re a promise—a commitment...Read More ›

10-Year Claims Retrospective: Modernization and AI Impact
November 26, 2024

A 10-Year Claims Retrospective: Race to the Top or Bottom?

As 2025 approaches, the insurance industry finds itself at a critical juncture. Over...Read More ›

November 16, 2024

The True Cost of Ignoring Digital Transformation in Insurance Servicing

It’s budget season. Business leaders everywhere are reviewing proposals, poring over...Read More ›

November 16, 2024

The Real Cost of Inefficient Claims Processing

In an industry built on the promise to be there in moments that matter, every...Read More ›

October 24, 2024

Laying the Digital Groundwork: How Insurers Can Prepare for AI and Emerging Technologies

The insurance industry stands at a pivotal moment, where technology, data, and...Read More ›

AI Enhancing Claims Process with Human Interaction
September 20, 2024

Humanomation®: How AI Enhances (Not Replaces) the Claims Process

The promise of automation has long been a double-edged sword. On one side, it brings...Read More ›

AI and Data Revolutionizing Group Insurance Claims Process
September 20, 2024

The Role of Data and AI in Group Insurance: Enhancing the Claims Process and Customer Satisfaction

In the insurance world, data has long been considered the lifeblood of decision-making....Read More ›

The Rising Impact of Social Inflation on Life Insurance Claims—and Why the Claims Experience Matters
September 16, 2024

The Rising Impact of Social Inflation on Life Insurance Claims – and Why the Claims Experience Matters

Life Insurance in the Era of Rising CostsPicture this: A family, already coping...Read More ›

Modern Claims System Benefits for Insurance Companies
August 14, 2024

Navigating the Teenage Years of InsurTech: A Pragmatic Perspective for the Insurance Sector

The insurance industry is undergoing a transformation that few could have predicted a...Read More ›

Revolutionizing Insurance Claims with AI
August 1, 2024

Next Generation Claims Handling With the AI Advantage

The insurance industry stands on the brink of a revolution, driven by the...Read More ›

Insurance technology revolutionizing claims operations
August 1, 2024

How to Make Life Insurance Exciting for the Next Wave of Insurance Professionals

Imagine walking into a room filled with buzzing energy, a place where innovation meets...Read More ›

Funeral Home Supporting Family During Claims Process
August 1, 2024

Grave Matters: Digging Deep Into The Role Of Funeral Homes In The Claims Process

In the labyrinth of life claims processing, funeral homes are the unsung heroes,...Read More ›

Brent Williams discussing insurtech impacts on claims management at Benekiva
July 3, 2024

How Insurtech Impacts Claims Management Costs: My Journey with Benekiva By Brent WIlliams

As someone who has experienced firsthand the frustrations and inefficiencies in the...Read More ›

future of insurance
June 19, 2024

The Future Of Insurance Servicing With Automated Workflows

In today’s fast-paced world, the insurance industry is undergoing a significant...Read More ›

Benekiva's Partnership with VA & GovCIO
May 31, 2024

Benekiva Partners with VA and GovCIO to Serve Military Families

I wanted to take a moment to share some personal reflections on a significant milestone...Read More ›

exceptional customer service
April 3, 2024

Delivering WOW: The Imperative of Exceptional Customer Service

The adage "the customer is always right" has become a mantra for success. However, it's...Read More ›

insurance industry modernization
April 2, 2024

Driving Innovation: Navigating the Modernization of the Insurance Industry

In an era where technological advancements are at the forefront of transforming every...Read More ›

leader of insurance carrier
February 26, 2024

Empowering Insurance Carrier Leadership: Revolutionizing the Claimant Experience for Sustainable Growth

In the fast-paced world of insurance, the role of senior executives is crucial in...Read More ›

CEO of Benekiva, Brent Williams
December 5, 2023

CEO Reflections: 2024 Promises to Bring In The WOW!

As we stand at the threshold of 2024, witnessing unprecedented changes in the life and...Read More ›

Future of insurance claims
November 30, 2023

The Future of Insurance Carriers Through Monetizing, Optimizing, and Elevating Human Capital In The Claims process

In the ever-evolving landscape of the insurance industry, the key to sustained growth...Read More ›

F1 racing
October 20, 2023

A Day At The Races – Uncovering Parallels Between F1 Racing And Insurance

By Brent Williams, Founder and CEO, Benekiva And by David Shively, COO,...Read More ›

Benekiva’s configurable platform delivers efficient claims processing
October 16, 2023

Benekiva’s Configurable Platform Delivers Efficient Claims Processing

For an insurance company, fulfilling their promise to their policyholders is really the...Read More ›

Revolutionizing claims processing
September 25, 2023

Revolutionizing Claims Processing: A New Era of Efficiency

In the complex world of insurance, the operations within carriers have often lagged...Read More ›

Uniting human interaction and automation in insurance
August 18, 2023

Enhanced Claims Processing: Uniting Human Interaction and Automation In Insurance

In the intricate world of insurance, claims processing stands as a critical junction...Read More ›

Transformational Leadership in Claims
August 17, 2023

Leading Without Fear : Building Exceptional Claimant Experiences Now and In The Future Through Transformational Leadership

In an era of profound transformation within the insurance industry, we find ourselves...Read More ›

Portal360 by Benekiva Dashboard Screenshot
August 16, 2023

Revolutionizing Insurance Claims : A Closer Look At Portal 360, Powered By Benekiva

Today, I'm thrilled to share an exciting development that's set to redefine the way...Read More ›

Intelligent Technology in Insurance
July 10, 2023

Embracing Intelligent Technology : Empowering Fraternals to Serve, Thrive, and Make a Lasting Social Impact

Fraternals occupy a special place in the insurance industry, going beyond financial...Read More ›

Benekiva InsurTech Think Tank on Claims Operations
June 16, 2023

Revolutionizing Claims Operations : Insights From the Benekiva Insurtech Think Tank

During Insurtech Week, The Benekiva team organized a successful think tank where we had...Read More ›

Digital Claims Automation Process
May 9, 2023

Incremental Steps to Move to Digital Claims Automation

Legacy Transformation: Incremental Steps to Move Beyond Customer Experience As...Read More ›

Modern Claimant Technology Solutions
May 5, 2023

Critical Technology Needs to Serve The Modern Claimant

Who is the Modern Claimant? The Modern Claimant expects interactions with their...Read More ›

Claims automation is the future of insurance
March 28, 2023

Claims Automation is the Future of Insurance

The increasing use of claims automation in the insurance industry is a trend that has...Read More ›

Top 8 trends in digital transformation for insurance
March 22, 2023

Top 8 Trends In Digital Transformation For Insurance

Digital transformation has brought significant change in many sectors, but the...Read More ›

Compliance Requirements in Insurance Companies
March 15, 2023

Compliance Requirements For Insurance Companies

With an increased focus on consumer protection complaints lately, following compliance...Read More ›

Ultimate guide to insurance claim management system.
February 17, 2023

Ultimate Guide to Insurance Claim Management System

An insurance claim management is a necessity for insures, beneficiaries, and vendors...Read More ›

The future of insurance automation software in a digital world
January 20, 2023

The Future of Insurance Automation Software In A Digital World

Insurance is experiencing a wave of digital transformation. It is innovating and...Read More ›

5 reasons why insurance companies must move towards a modern claims system
January 9, 2023

5 Reasons Why Insurance Companies Must Move Towards a Modern Claims System

Many Insurtech companies worry about damaging brand image resulting from complex claim...Read More ›

The claims IT legacy dilemma
January 4, 2023

The Claims IT Legacy Dilemma

My Thoughts About the Importance of Automation When I talk to carriers who are unsure...Read More ›

Impact of innovation on insurtech
January 3, 2023

Impact of Innovation on Insurtech

To stay competitive, Insurance companies must constantly innovate to improve their...Read More ›

CEO perspective: top challenges facing carriers in 2023
October 7, 2022

CEO Perspective: Top Challenges Facing Carriers in 2023

My team and I are home now, but I’m still reflecting on our week in Vegas at...Read More ›

How automation is revolutionizing the claims experience
July 6, 2022

How Automation is Revolutionizing the Claims Experience

Claims automation can elevate the end-customer experience and potentially turn...Read More ›