Insights

AI can transform claims, but only if used wisely. Benekiva’s Jim Girard shares what carriers should ask before adopting it.

Insurance carriers can build powerful technology platforms, but long-term success often comes from focusing on core strengths while partnering for innovation.

Jes Vargas explores the most common claims pitfalls facing carriers today and shares practical ways insurers can improve outcomes and efficiency.

Missy Cleary shares how her insurance experience and passion for problem-solving help create smoother, more thoughtful claims experiences for customers.

Tim Jordan reflects on nearly two decades in claims and how empathy, mentorship, and simplicity continue shaping better experiences for everyone.

Explore how modern payouts, digital payments, and real-time transparency are transforming the final stage of the claims experience.

Technology helps remove friction from claims workflows, giving professionals more time to focus on empathy, trust, and meaningful customer conversations.

Carriers that streamline operational friction can improve efficiency, lower costs, and unlock stronger revenue opportunities without sacrificing customer experience.

Ciara Duncan shares her journey from biology to claims technology and how curiosity continues driving innovation across the customer experience.