Digitizing claims should not mean allowing anyone to initiate a beneficiary claim. This article explains why separating death notification from beneficiary verification helps reduce competing claims, operational rework, and customer frustration.
Claims teams see customer frustrations and process gaps long before they show on a dashboard. Brent Williams shares why connecting with the front lines may be the most important leadership skill in insurance.
Insurance carriers can build powerful technology platforms, but long-term success often comes from focusing on core strengths while partnering for innovation.
Missy Cleary shares how her insurance experience and passion for problem-solving help create smoother, more thoughtful claims experiences for customers.
