Insights

Christina shares how her cross-industry implementation experience helps carriers approach claims transformation with clarity, stronger delivery, and outcomes that last beyond go-live.

Successful claims transformations start long before go-live. Learn why asking better questions during discovery, testing, and stakeholder alignment leads to stronger implementation outcomes.

Digitizing claims should not mean allowing anyone to initiate a beneficiary claim. This article explains why separating death notification from beneficiary verification helps reduce competing claims, operational rework, and customer frustration.

Claims teams see customer frustrations and process gaps long before they show on a dashboard. Brent Williams shares why connecting with the front lines may be the most important leadership skill in insurance.

Jes Vargas shares how her claims experience and passion for solving complex problems help carriers create clearer, more thoughtful claims experiences.

AI can transform claims, but only if used wisely. Benekiva’s Jim Girard shares what carriers should ask before adopting it.

Insurance carriers can build powerful technology platforms, but long-term success often comes from focusing on core strengths while partnering for innovation.

Missy Cleary shares how her insurance experience and passion for problem-solving help create smoother, more thoughtful claims experiences for customers.

Jes Vargas explores the most common claims pitfalls facing carriers today and shares practical ways insurers can improve outcomes and efficiency.

Tim Jordan reflects on nearly two decades in claims and how empathy, mentorship, and simplicity continue shaping better experiences for everyone.

Explore how modern payouts, digital payments, and real-time transparency are transforming the final stage of the claims experience.

Jim Girard shares how empathy, collaboration, and problem-solving continue shaping his leadership approach within claims technology and engineering.

Technology helps remove friction from claims workflows, giving professionals more time to focus on empathy, trust, and meaningful customer conversations.

Carriers that streamline operational friction can improve efficiency, lower costs, and unlock stronger revenue opportunities without sacrificing customer experience.

Ciara Duncan shares her journey from biology to claims technology and how curiosity continues driving innovation across the customer experience.

Successful claims transformation begins with improving operational processes first, creating a stronger foundation for technology and long-term modernization.

A personal reflection on burnout in claims, the hidden cost of constant pressure, and why sustainable work habits matter more than ever.

Krista Eger shares her path from call center representative to product leader and the experiences that continue shaping her leadership approach.

Benekiva and Juice Financial partner to help insurers deliver faster, more flexible claim payouts through modern digital payment experiences.

Explore Gartner's 2026 CIO Agenda and how agility, risk management, and tenacity are shaping the future of insurance leadership.

Kristen Crook discusses what it takes to build a culture that supports, develops, and retains the next generation of claims professionals.

Benekiva and One Inc partner to create seamless digital claims payment experiences that improve speed, flexibility, and customer satisfaction.

Standardizing correspondence can reduce complexity, improve consistency, and create measurable operational gains across the claims experience.

Kristen Crook shares insights from her career journey and explains how customer relationships continue driving her passion for claims transformation.

Claims automation should strengthen trust, improve policyholder experiences, and help insurers deliver support when customers need it most.

Building claims systems internally often creates hidden costs, while the right technology partner can accelerate innovation and reduce long-term complexity.

Discover how Humanomation® combines automation and human empathy to modernize claims processing across life, annuity, and long-term care insurance.

Compliance is more than a checklist. Learn how insurers can prepare for responsible, resilient operations in an AI-driven environment.

Explore the real tradeoffs between building internally and buying proven claims technology designed to scale with your organization.

Modern claims transformation turns back-office operations into strategic advantages while helping carriers modernize without disrupting day-to-day service.

Explore how AI and Humanomation® are helping annuity insurers create faster, more transparent, and lower-friction claims experiences.

Learn how established insurers can modernize operations, strengthen customer trust, and position their brands for long-term growth.

Long-term care insurers face growing pressure to modernize claims processing through automation, efficiency, and improved policyholder experiences.

Benekiva’s Humanomation® approach blends automation with human empathy to improve operational efficiency and strengthen the overall claims experience.

Benekiva and INSTANDA partner to modernize life and health insurance claims processing through flexible, scalable, and no-code technology solutions.

Explore how Humanomation® combines automation and human insight to transform claims modernization and improve customer experiences.

Cloud-native claims platforms help insurers improve scalability, agility, and operational performance while supporting long-term modernization goals.

Agentic AI can improve claims speed and accuracy, but adoption depends on building trust and supporting claims professionals effectively.

Benekiva announces new leadership appointments focused on accelerating innovation, supporting growth, and enhancing customer value across the organization.

Benekiva expands Tony Diodato’s leadership role to President, reinforcing the company’s focus on growth, scalability, and strategic execution.

Final expense claims are deeply personal moments that require thoughtful communication, empathy, and efficient experiences for beneficiaries.

Research shows claims experiences directly impact customer trust, making operational efficiency and transparency essential for modern insurers.

Tony Diodato joins Benekiva as Chief Revenue Officer to help expand market growth and strengthen claims platform adoption.

Portal360 provides claimants and associates with a configurable dashboard experience designed to simplify communication and improve claims collaboration.

Benekiva and Empathy partner to provide beneficiaries with supportive services and financial resources during critical claim disbursement moments.