January 30, 2025

The Future of Claims Modernization: The Humanomation® Revolution

Recently, I had the privilege of joining Helen Yu on the CXO Spice podcast to discuss...Read More ›
January 21, 2025

How Cloud-Native Solutions Are Reshaping Claims Operations

The insurance industry is at a critical juncture. As claimants demand faster...Read More ›
AI-Powered Fraud Detection
January 16, 2025

Agentic AI: A New Ally for Claims Teams—But Will They Embrace It?

As a former claims examiner who spent years navigating the intricate dance of...Read More ›
December 19, 2024

The Multiplier Effect: Building Cultures That Drive Success for Companies and Their Clients

In today’s world of relentless disruption and rising expectations, leadership isn’t...Read More ›
Digital claims management system showcasing automated processes and reduced inefficiencies
December 10, 2024

Breaking Free from Inefficiency: The Case for Claims Modernization

One of the most common complaints I hear when I am speaking to prospects about their...Read More ›
Insurance claims processing enhanced by Humanomation technology
November 27, 2024

From Burnout to Balance: The Tech Evolution of Claims Processing

Insurance claims are more than transactions; they’re a promise—a commitment...Read More ›
10-Year Claims Retrospective: Modernization and AI Impact
November 26, 2024

A 10-Year Claims Retrospective: Race to the Top or Bottom?

As 2025 approaches, the insurance industry finds itself at a critical juncture. Over...Read More ›
November 16, 2024

The True Cost of Ignoring Digital Transformation in Insurance Servicing

It’s budget season. Business leaders everywhere are reviewing proposals, poring over...Read More ›
November 16, 2024

The Real Cost of Inefficient Claims Processing

In an industry built on the promise to be there in moments that matter, every...Read More ›
October 24, 2024

Laying the Digital Groundwork: How Insurers Can Prepare for AI and Emerging Technologies

The insurance industry stands at a pivotal moment, where technology, data, and...Read More ›
AI Enhancing Claims Process with Human Interaction
September 20, 2024

Humanomation®: How AI Enhances (Not Replaces) the Claims Process

The promise of automation has long been a double-edged sword. On one side, it brings...Read More ›
AI and Data Revolutionizing Group Insurance Claims Process
September 20, 2024

The Role of Data and AI in Group Insurance: Enhancing the Claims Process and Customer Satisfaction

In the insurance world, data has long been considered the lifeblood of decision-making....Read More ›
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