General Platform Questions
A: Benekiva is a cloud-native, SaaS platform purpose-built to transform insurance carrier operations, starting with claims and extending seamlessly into servicing. Built by former claims and technology professionals, Benekiva eliminates manual processes, reduces operational friction, and delivers exceptional claimant and policyholder experiences—all through a modular platform that evolves with your organization’s needs.
Whether you’re a carrier offering life, annuity, group benefits, long-term care, disability, or supplemental health insurance, Benekiva empowers your teams with:
- Humanomation™: Our proprietary blend of automation and human empathy, designed to free staff from repetitive tasks and enable more meaningful claimant and policyholder interactions.
- Data Enablement Framework: A powerful engine that unlocks and normalizes siloed, hard-to-access data across your ecosystem, powering AI readiness, analytics, and process automation.
- Modular, Configurable Architecture: Deploy Benekiva as a full-suite platform or adopt it one solution at a time—whether it’s claims automation (ClaimEase™), interest calculation (InterestIQ™), or future-ready policy servicing.
- Carrier-Specific Intelligence: We understand the nuances of each insurance product type and offer a rules-based platform that supports fast implementation, compliance confidence, and operational efficiency.
A: Humanomation™ is our proprietary approach that blends intelligent automation with human empathy. We automate where it makes sense—freeing your teams to deliver compassion and care when it matters most.
A: Not at all. Benekiva is designed to be flexible. You can implement our full platform—which automates the entire claims lifecycle from FNOL to final payout—or start small with one of our modular. Each module can operate independently or be integrated into a broader digital transformation initiative.
For Claims Professionals
A: Whether using our full platform or a modular solution, Benekiva automates critical functions like FNOL, triage, task routing, correspondence generation, and interest calculation. You’ll spend less time on manual processes and more time resolving claims efficiently and empathetically.
A: Yes. Our full platform and modular solutions are built with seamless integration in mind.
For Operations Leaders
A: Yes. Benekiva’s full platform supports multi-line claims—including life, annuity, LTC, disability, and more. Our modular products also serve specific use cases for targeted improvement, allowing each department to benefit without needing a full system overhaul.
A: Benekiva reduces manual work and boosts team efficiency by replacing outdated, paper-heavy processes with intelligent, rules-based automation tailored to your business needs. Whether you’re processing claims or managing policy servicing tasks, Benekiva streamlines every step—from intake to resolution—through configurable workflows that eliminate duplication, delays, and human error.
Here’s how we do it:
- Automation Where It Matters: Our platform automates routine, repetitive tasks like document collection, data validation, interest calculation, and payment approvals—freeing staff to focus on higher-value work and empathetic claimant interactions.
- Humanomation™ Philosophy: We don’t just automate—we optimize. Benekiva enhances efficiency without sacrificing the human touch by enabling teams to intervene where empathy or oversight is needed most.
- Unified Platform, Fewer Systems: Teams no longer have to toggle between multiple tools or rekey data. Benekiva brings all stakeholders—internal teams, external partners, and claimants—into a single digital environment.
- Real-Time Collaboration & Visibility: With configurable dashboards, built-in communication tools, and audit trails, teams gain transparency and coordination across departments, driving faster decisions and reducing operational friction.
- Data-Driven Decisions: Our system captures and normalizes data from every touchpoint, enabling smarter workflows and real-time insights that help teams proactively manage volume, SLAs, and performance metrics.
The result? Reduced claim cycle times, lower operational costs, improved accuracy, and happier, more productive teams.
A: Absolutely. You can begin with one or more of our standalone modules and later expand to the full platform. Our “crawl-walk-run” methodology ensures you gain immediate value while scaling at your own pace.
For Executives & IT Leaders
A: AI requires clean, structured data—and that’s where Benekiva leads. Carriers can’t achieve meaningful AI-driven insights or automation without first solving their data challenges. Benekiva’s proprietary Data Enablement Framework lays a powerful digital foundation by unlocking and normalizing inaccessible data across legacy systems, third-party tools, and unstructured sources.
Whether implemented as part of the full Benekiva platform or through a modular deployment, our framework delivers:
- Frictionless Data Integration: Seamlessly connect disparate systems without the need for costly rip-and-replace.
- Unified Data Access: Enable end-to-end visibility across claims, servicing, and operations—whether your data lives in a core system, a spreadsheet, or a siloed external feed.
- Real-Time Normalization: Our Data Configurator translates data into a clean, structured format optimized for workflow automation and AI.
- Data Lake Compatibility: Feed clean, normalized data into your existing data lake or analytics environment for real-time intelligence and historical insights.
By ensuring data is accessible, consistent, and actionable, Benekiva equips carriers to accelerate digital transformation and realize the full potential of AI—driving smarter automation, faster decisions, and more empathetic claimant experiences.
A:Yes—Benekiva is purpose-built to enable digital transformation and ecosystem planning for insurance carriers.
Our configurable, cloud-native platform seamlessly integrates with existing core systems, third-party data sources, and emerging technologies. This allows carriers to modernize claims and servicing operations without needing a full system overhaul.
Benekiva supports ecosystem readiness by:
- Orchestrating data across internal and external systems
- Automating workflows with intelligent rules-based logic
- Embedding AI-enabled tools for faster, more accurate processing
- Empowering staff through Humanomation™—our blend of automation and empathetic human interaction
With Benekiva, carriers can build a scalable, future-ready digital ecosystem that drives operational efficiency, compliance, and a superior customer experience.
A: Yes. Our solutions are built for interoperability. Whether using the full platform or integrating a standalone module, you can connect to your existing vendors and technologies through our robust API framework.
A: Benekiva is built for rapid deployment, whether you’re implementing a single module or the full platform.
Our modular solutions—including:
- Policy Servicing Module:
- Portal360™: (non-integrated policy intake add-on)
- ClaimEase™: (First Notice of Loss intake module)
- InterestIQ™: (automated interest calculation)
- ServicingNow™: (pre-configured servicing workflows)
—can typically be implemented and live within weeks, helping you see results faster.
For full platform deployments, Benekiva’s low-code configurability, prebuilt integrations, and proven onboarding framework enable rapid go-lives—even in complex carrier environments. Whether modular or enterprise-wide, our approach delivers early ROI while minimizing disruption to your existing operations.
Ready to Learn More?
[Contact Us] to speak with a digital transformation expert, or [Schedule a Demo] to see how Benekiva’s modular and full-platform solutions deliver value on day one—and scale for the long term.
