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Final Expense Is High-Touch and Time-Sensitive—So Why Are We Treating It Like Just Another Claim?
Final expense isn’t just a line of business—it’s a promise. And in a market where differentiation, persistence, and speed are key to competitive growth, your claims experience is no longer a back-office function. It’s a brand moment.
The Deeper Dive Conversation:
Final Expense Claims Experience Brokendown
The Shift Toward a Service-Driven Final Expense Experience
Final expense isn’t just about paying a benefit. It’s about providing a total solution—before, during, and after death.
Today’s policyholders and beneficiaries want:
- 24/7 support and funeral home guidance
- Help writing obituaries and handling documentation
- Real-time status visibility and faster access to funds
- Protection from identity theft, fraud, and digital loss after death
Carriers that can deliver this level of service will not only improve persistency and referrals—they’ll earn long-term trust from families at the most vulnerable time in their lives.
But none of that is possible if the claims experience is slow, disconnected, or inconsistent.
Survey Says: Process Is the Problem
According to the joint LIC/LIMRA 2025 Final Expense Survey, the market is expanding:
- Premiums grew 16% year-over-year
- Policies issued grew 10%
- Applications submitted topped 1.6 million
But here’s the broader issue:
- Only 64% of applications result in issued policies
- Many carriers take 3–5+ business days to issue a policy
- 5 carriers have no plans to use automated underwriting at all
- 79% of business at one carrier took over five days to issue
The market is digital on the front-end—but manual, slow, and fragmented behind the scenes.
Where Benekiva Delivers Value
At Benekiva, we purpose-built a Final Expense module to meet this very challenge.
Whether you’re struggling with high volumes, outdated infrastructure, or disconnected funeral home workflows, Benekiva helps you modernize claims operations—without ripping and replacing your core systems.
Key Capabilities:
- Straight-through claims processing for qualified final expense policies
- Real-time funeral home collaboration with digital document exchange
- Mobile-first claimant experiences with role-based access
- AI-enabled rules engine to flag, route, and process claims intelligently
- Audit-ready compliance to meet regulatory expectations across jurisdictions
Let’s Modernize What Matters Most
You don’t need a full system overhaul to deliver faster, more empathetic final expense claims. You just need the right partner.
Benekiva
