The Benekiva Claims Workbench
Purpose-Built for Insurance. Powered by Humanomation™. Configurable to Transform Claims.
Everything You Need to Transform Claims—All in One Platform.
The Benekiva Platform is a modular, API-first technology built to automate and optimize insurance operations across lines of business—including life, annuity, long-term care, and living benefits. With a low-code/no-code architecture, it empowers carriers to configure solutions for both claims and servicing, tailored to their unique needs and modernization goals.
Whether you’re looking to automate end-to-end claims workflows, streamline data intake, or enhance stakeholder experiences, Benekiva adapts to your environment—without disrupting your core systems works How:
Low-Code/No-Code Configurability
Empower your business users. Eliminate IT bottlenecks.
Benekiva puts control in the hands of your operations teams, enabling fast, secure updates to processes and experiences—without code or downtime.
- Dynamic configuration of forms, workflows, business rules, routing, and calculations
- Support for rapid regulatory changes and jurisdictional compliance
- Agile delivery and testing of new features without release delays
- Business-owned configuration with IT oversight = faster time to value
Why it matters:
This reduces total cost of ownership (TCO), accelerates innovation cycles, and empowers insurers to respond instantly to market and regulatory shifts.
Cloud-Native, API-Enabled Architecture
Future-ready and integration-friendly. Built to scale with your enterprise.
Benekiva is designed to work alongside and extend legacy core systems without disruption.
- Cloud-native with real-time updates and zero downtime
- Robust, secure APIs for seamless integration with PAS, CRM, and third-party tools
- SOC II Type II certified for enterprise-grade security and data governance
Why it matters:
Carriers can modernize incrementally—avoiding rip-and-replace risks while preparing for AI, analytics, and future digital capabilities.
Omnichannel & Mobile-First Experience
Digitally transform the claimant and agent experience.
Benekiva enables fully digital, guided, and personalized interactions across stakeholders.
- Role-based portals for claimants, agents, TPAs, and caregivers
- Real-time status tracking and digital document submission
- Mobile-responsive design for anytime, anywhere engagement
- Embedded communication tools for secure, compliant correspondence
Why it matters:
Enhances satisfaction, reduces service calls, increases NPS, and improves digital adoption—especially critical in emotionally charged moments like claims.
Data Enablement Framework
Turn data chaos into decision-ready clarity.
Benekiva’s orchestration engine powers every claim and servicing workflow with precision and scale.
- Data Configurator: Standardizes and normalizes data across intake channels
- Innovation Gateway: Plug into AI/ML or third-party tools without core disruption
- Rules-Based Routing: Automatically drive tasks to the right person or system
- Compliance Engine: Enforce jurisdictional rules, audit trails, and regulatory reporting
Why it matters:
Enables straight-through processing, reduces rework, ensures compliance, and makes AI/analytics actionable by preparing high-quality data.
Advanced Claims Configuration: Claims Workbench
Claims aren’t just transactions—they’re emotional moments.
Benekiva was built to deliver compassionate, timely, and clear experiences across every claim.
- Guided workflows tailored by product type and claim scenario
- Dynamic communication preferences
- Transparent status updates with human interaction where needed
- Designed to reduce claimant stress and increase loyalty
Why it matters:
Your claims experience is your brand promise. Benekiva helps you deliver it consistently, empathetically, and digitally.
Reporting, Auditability & Insight
Operational intelligence built-in.
- Real-time dashboards across claims, servicing, compliance, and performance
- Audit-ready documentation by jurisdiction
- Track cycle times, bottlenecks, errors, NIGO rates, and more
- Export-ready reporting for finance, legal, and regulatory needs
Why it matters:
Moves insights from reactive to proactive—supporting continuous improvement, regulatory readiness, and strategic planning.
Customer Experience as a Core Capability
Claims aren’t just transactions—they’re emotional moments.
Benekiva was built to deliver compassionate, timely, and clear experiences across every claim.
- Guided workflows tailored by product type and claim scenario
- Dynamic communication preferences
- Transparent status updates with human interaction where needed
- Designed to reduce claimant stress and increase loyalty
Why it matters:
Your claims experience is your brand promise. Benekiva helps you deliver it consistently, empathetically, and digitally.
Asset Retention & Relationship Continuity
Transform claims from a cost center to a growth engine.
Benekiva supports long-term strategies that turn claims into engagement opportunities.
- Post-claim engagement tools to identify next-best offers
- Configurable workflows for referral capture, financial rep notifications, and digital onboarding
- Support for charitable trusts, wealth transfers, and complex payout structures
Why it matters:
Preserves relationships in key moments and lays the foundation for generational loyalty.
Configurability Across Lines of Business
Configurable for what your business needs next.
While Benekiva is renowned for its claims capabilities, the platform is equally configurable for:
- Policy servicing (e.g., address changes, beneficiary updates)
- Interest calculations
- Long-term care benefit tracking
- Document management and digital outreach campaigns
Why it matters:
Gives carriers one unified platform that can flex across teams, lines of business, and modernization goals.
Outcomes That Matter
Benekiva delivers more than automation—we deliver measurable impact across operations, compliance, and customer experience. Our clients don’t just process claims faster—they build stronger relationships, reduce costs, and future-proof their business.
Proven Results:
- 75% faster claims processing
- 30%+ reduction in administrative costs
- 70%+ digital adoption across claimants and agents
- Significant reduction in Not-in-Good-Order (NIGO) rates
- Increased post-claim asset retention and referral opportunities
Whether you’re seeking to modernize incrementally or reimagine claims from end to end, Benekiva turns operational transformation into sustainable business value.
