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Transformation is sweeping across the insurance industry. Carriers are investing heavily in cloud infrastructure, data orchestration, CRM rollouts, and AI exploration—all with a focus on elevating agent and customer experiences. Yet too often, claims modernization gets pushed to the back burner.
A Hypothetical, But Familiar Story
Imagine a top-tier life insurer midway through a multi-year digital transformation. They’ve deployed CRM capabilities, are building out a data layer, and are deep into policy admin modernization. But when it comes to claims…
- Retail life, annuity, and group claims still run on legacy systems
- Manual handoffs and PDF/email intake dominate the process
- AI pilots exist but aren’t integrated into real workflows
- Asset retention opportunities are missed
- IT teams are too stretched to prioritize claims innovation
We’ve seen it before—and we know how to fix it.
How Benekiva Solves It
Benekiva’s Humanomation™-powered platform is uniquely positioned to support carriers that are modernizing their operations while working within the constraints of legacy systems. As a modular, insurance-native solution, Benekiva integrates without disrupting core platforms, enabling insurers to transform the claims experience today—not years from now.
It replaces outdated, manual processes with proactive beneficiary workflows, digital-first intake, and rules-based automation. Interest calculations, often managed through error-prone spreadsheets, are replaced with a compliant and configurable engine. Communications are elevated through GenAI-enabled, human-reviewed content, and the claims moment becomes a trigger for meaningful reinvestment conversations—not just a payout.
Strategic Alignment and Enterprise Value
More than just operational efficiency, Benekiva delivers strategic alignment with enterprise-level goals. It enhances the customer experience with empathetic, omni-channel claims workflows and helps insurers turn AI pilots into explainable, embedded capabilities that are regulator-ready.
Claims operations become a growth lever, reducing cycle time and cost by up to 60%, while integrating seamlessly with broader CRM, wellness, and policy servicing tools. Agents benefit from CRM-based alerts and servicing flags that bring claims-based retention opportunities directly into their workflow.
This is how Benekiva transforms claims from a back-office cost into a front-line driver of loyalty and value.
Unlocking Unseen Value
Beyond solving for core pain points, Benekiva unlocks added value that many carriers don’t realize they’re missing until they see it in action. For organizations experimenting with artificial intelligence, Benekiva accelerates ROI by moving AI pilots out of the lab and into production, delivering compliant, human-in-the-loop workflows that enhance—not replace—human expertise.
Our platform supports structured asset retention conversations now of claim, transforming a transaction into a relationship opportunity. And because our solution layers into existing ecosystems without disrupting core systems, it lightens the load on internal tech teams.
Perhaps most importantly, by elevating the quality and empathy of claims experiences, Benekiva helps insurers build long-term brand equity during one of the most emotionally sensitive moments in a customer’s journey.
Real Results from Benekiva Clients
The impact of this approach is measurable and significant.
- Carriers using Benekiva have seen up to a 60% reduction in claim cycle times
- 30–40% decrease in manual processing costs
- 2–5x increase in asset retention at the time of claim
- Virtually eliminated errors in interest calculations
- Higher satisfaction and Net Promoter Scores (NPS) from claimants
These aren’t theoretical benefits—they’re real, benchmarked outcomes being realized by forward-looking insurers today.
Claims: The Moment That Matters
The claims moment is not just a back-office task. It’s a defining experience. It’s the moment of truth between a brand and its promise. We believe this moment deserves the same strategic focus as CRM, data, or policy modernization.
Benekiva enables carriers to act now—with technology that delivers measurable ROI, creates meaningful interactions, and unlocks new revenue potential.
Benekiva. For the moments that matter.
Benekiva
