A Complete, End-to-End Claims and Servicing Platform
ACCESSIBILITY
Anywhere, anytime, any device accessibility
DYNAMIC WORKFLOWS
Enable work allocation / routing of items like approvals or large claim review
CONFIGURABLE TOOLS REDUCE COGNITIVE LOAD
Reduce manual burdens through proactive notitification alerts and built-in calculation engine
AUTO-ADJUDICATION ENGINE
Increase capacity for complex claims like annuity disbursements
ROBUST REPORTING ENGINE
Automate ALL reporting for informed decisions
RICH AUDIT CAPABILITIES
Support internal and external audit with configurable claim packets
CONFIGURABLE RULES ENGINE
Drive claim requirements, regulatory lookups, communications, correspondence, statements, payments, and complex processes such as contestable
INTUITIVE SELF-SERVICE INTERFACE
Enable FNOL and ALL related documents submitted electronically, eliminating NIGO and meeting claimants’ personal preferences
FLEXIBLE PAYOUT OPTIONS
Offer partial payments, repetitive pay, and scheduled pay
DIGITAL INTAKE AND SELF-SERVICE CAPABILITIES
Improve KPIs such as reduced NIGO rates, reduction in outbound call volumes and increased policy issue counts
RULES-BASED WORKFLOWS
Rules-based workflows enable straight-thru processing and increase staff capacity so they can focus on complex work
DECREASED TRAINING TIMES AND REQUIREMENTS
Requirements are pre-configured based on key parameters along with guided workflows and intuitive dashboards
OMNICHANNEL COMMUNICATIONS SUPPORTED
Reduce back-and-forth because of seamless connectivity to external data or payment system sources
DIGITAL SELF-SERVICE CAPABILITIES WITH SECURE DOCUMENT ENCRYPTION
This means simple requests require little to no associate involvement
REFLEXIVE PHONE SCRIPTS
Guide staff and reduce friction between carrier and requester
FOCUS ON SECURITY
Secure, single sign-on, roles-based access, end-to-end encryption, single tenant networks/machines
COMPLETE PLATFORM
Delivers exceptional service to turn claimants into prospects
SUITABILITY PROCESS TRIGGERED AT DISBURSEMENT
Using Benekia’s eApp, with reflexive Q&A and pre-filled data / quote forms, beneficiaries begin the suitability process
CONFIGURABLE TOOLS REDUCE COGNITIVE LOAD
Reduce manual burdens through proactive notitification alerts and built-in calculation engine
ASSETS RETAINED BY CARRIER
Beneficiaries become prospects and potentially clients by using rules-based configurations
CONTINUED HIGH LEVELS OF CUSTOMER SUPPORT
Beneficiaries are offered financial planning resources as part of the claims payout process to further elevate the customer care they receive
RICH AUDIT CAPABILITIES
Support internal and external audit with configurable claim packets
INCREASED AGENT PRODUCTION
Agent production is supported because FNOL communications are provided through the carrier Call Center / Agent
ENTERPRISE-WIDE CONNECTIVITY
Supports new business because of the platform’s product-agnostic flexibility. It supports growth across all lines of business
FLEXIBLE PAYOUT OPTIONS
Offer partial payments, repetitive pay, and scheduled pay
