In today’s rapidly evolving insurance landscape, the need for modernization is more pressing than ever. As carriers navigate the complexities of legacy systems and rising consumer expectations, the challenge is clear: innovate without sacrificing stability and trust. Nowhere is this balance more critical than in life, annuity, and long-term care (LTC) insurance, particularly when it comes to serving military personnel, veterans, and their families.
Meeting the Needs of Military and Veteran Communities
The insurance industry is at a pivotal moment, especially when supporting those who have served our country. Recent initiatives, such as the Department of Veterans Affairs (VA) pilot program offering assisted living options to aging and disabled veterans, underscore the increasing need for specialized long-term care solutions. With staffing shortages and closures of critical care facilities, like those seen in New York nursing homes, carriers have a unique opportunity—and obligation—to provide seamless, dependable support to military and veteran communities.
Benekiva’s Commitment to Veterans
Back in May 2024, we at Benekiva announced a strategic partnership with GovCIO to modernize the VA’s life insurance claims processing. Our goal is to enhance efficiency, transparency, and speed in handling claims for veterans and their families, including those covered under VALife, the VA’s life insurance program. By bringing our claims platform together with GovCIO’s tech expertise, we’re not just streamlining processes and reducing administrative burdens—we’re helping ensure that veterans’ families receive the benefits they deserve quickly, securely, and with dignity.
Balancing Operational Efficiency with Compassionate Care
Handling insurance claims—whether in life, annuity, or LTC—isn’t like processing any other transaction. It requires a delicate blend of efficiency and empathy. The insurance industry is often mired in manual, paper-based processes that drag out claim times, inflate administrative costs, and erode trust. That’s where our “Humanomation®” approach comes in. By blending intelligent automation with human expertise, we can expedite claims processing while preserving the compassionate touch needed during emotionally charged times.
Preparing for the Future: Incremental Modernization Without Disruption
Modernization doesn’t mean throwing out the old playbook. Many of the most successful carriers are taking a measured approach—implementing small, strategic changes that offer immediate wins while laying the groundwork for transformative innovations like AI-driven claims adjudication and predictive analytics. By adopting a cloud-native, API-driven platform, carriers can significantly cut claims cycle times, boost compliance, and deliver better experiences to all policyholders, including those from military and veteran families.
A Strategic Asset for Competitive Advantage
Modernizing claims isn’t just about operational efficiency—it’s about building a competitive edge. Today’s policyholders expect digital-first experiences. They want self-service portals, mobile access, and real-time claim status updates. Those who meet these expectations not only enhance customer satisfaction but also build lasting loyalty and drive tangible business results.
Future-Proofing Insurance Operations with Humanomation®
As our industry continues to evolve, it’s crucial to stay agile. Whether adapting to new regulations, shifting market demands, or scaling up to meet increased claims volumes, carriers need solutions that are both scalable and adaptable. Humanomation® offers this flexibility—ensuring that technology supports, rather than replaces, human interactions.
The move toward hybrid policies that blend life insurance with long-term care benefits and the rise of digital benefits marketplaces are clear signs of where our industry is heading. At Benekiva, we’re proud to be part of this journey, helping carriers integrate cloud-native technologies, leverage machine learning for better risk assessments, and use automation to simplify compliance.
Supporting Our Nation’s Heroes Amid a Rising Need
As our veteran population ages, the demand for compassionate, efficient life insurance and long-term care claims processing will only increase. By 2030, nearly 20% of the U.S. population will be 65 or older, including many veterans. With more veterans needing end-of-life and long-term care services, accurate and timely claims processing becomes a vital support system for their families.
While our current work with GovCIO focuses on life insurance claims, the broader implications for long-term care and annuity claims are significant. By automating and optimizing claims processes, we’re not only supporting veterans and their families today but also setting a new standard for how carriers across the industry can deliver excellence.
The future of insurance claims is digital, empathetic, and efficient. By embracing modernization, carriers can transform claims operations into a true strategic asset—one that delivers both operational excellence and compassionate care to those who need it most, including our nation’s heroes.
If you’d like to learn more about how Benekiva can help your organization achieve this balance, visit us at www.benekiva.com to schedule a demo or Meet us at the upcoming ILTCI Conference contact@benekiva.com
Brent Williams
Benekiva Founder and CEO
