"Future of Claims Think Tank Series" Report by Benekiva

Future of Claims Think Tank Series” Report by Benekiva emphasizes the critical role of digital transformation in modernizing the insurance claims process.

Leveraging advanced technologies such as AI and automation, the report outlines the shift towards a more efficient and empathetic claims journey.

The report advocates for a balance between automation and the human touch to ensure personalized, empathetic customer experiences. The ultimate goal is to create a resilient, responsive, and customer-centric claims management system that delivers superior service and operational efficiency, benefiting all stakeholders involved in the claims journey.

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Key highlights:

The integration of claims management systems, the automation of insurance claims processing, and the use of digital claims processing to minimize manual efforts. This approach empowers claims associates by providing intelligent decision support and enhancing collaboration through real-time data access.