Don’t Overlook Smaller Carriers

In this episode, we join Dan Seyfried, CIO & Operations Officer at Sons of Norway, as he shares his expertise on the benefits of working with smaller insurance carriers. Discover how their personalized service options and modernized systems are revolutionizing the customer experience and exceeding expectations in a post-Covid world.

Take Aways

  • Smaller carriers offer personalized service options and greater satisfaction compared to larger companies.
  • Sons of Norway successfully modernized their systems with Benekiva, transitioning to a user-friendly web-based platform.
  • The web-based system enables a customer-centric experience, improving efficiency and reducing manual processing time.
  • Dan highlights the expected transformation in the insurance sector and the importance of reducing manual processes for excellent service. Additionally, he emphasizes the importance of easing the insurance process for grieving individuals.

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