Legacy Transformation: Unleashing the Power of Technology to Move Beyond Customer Experience
Tuesday, October 31, 2023 | 3:00PM – 3:50PM PST
Location: Mandalay Bay Convention Center
Don’t miss out on the exclusive “The Future of Claims: Moving Beyond Trends for Greater Impact”
At this engaging panel discussion, we will dive deep into the future of insurance claims, exploring innovative solutions that go beyond fleeting trends to address the evolving needs and objectives of all stakeholders.
Reserve Your Spot!
Legacy Transformation: Incremental Steps to Move Beyond Customer Experience Panel Discussion
Legacy systems have long hindered the efficiency and customer experience in insurance
claims processing. At our panel, industry experts will share their expertise and strategies
for modernizing outdated systems to create a seamless and customer-centric claims
journey. Join us for this dynamic panel discussion, where industry thought leaders will
share their insights, experiences, and best practices for transforming legacy systems into
agile and customer-centric solutions.
Key Discussion Points:
- Assessing the limitations of legacy systems and their impact on the claims process
- Defining modernization goals to enhance efficiency and customer experience
- Developing a robust modernization strategy and roadmap for success
- Identifying cutting-edge solutions and technology platforms for seamless integration
- Overcoming challenges in data migration and integration for a holistic view of the customer
- Testing, validation, and user acceptance to ensure successful system implementation
- Change management and training strategies for smooth adoption by employees
- Continuous improvement and optimization to stay ahead in the evolving insurance landscape
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